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Animal Friends Blog


Animal Friends takes home three awards from the Consumer Moneyfacts Awards 2015

Animal Friends Pet Insurance

Animal Friends Insurance wins the Best Claims Service award at the Consumer Moneyfacts Awards 2015. The company were also delighted to have been ‘Highly Commended’ in the ‘Best Customer Service’ and ‘Pet Insurance Provider of the Year’ categories.

The awards are voted for by consumers and customers of Animal Friends Insurance. The Consumer Moneyfacts Awards is the largest Financial Service Survey in the UK making it an even greater success. These awards are another leading accolade for Animal Friends Insurance, having already won Pet Insurance Provider of the Year 2014 (Consumer Moneyfacts), South Wilts Business of the Year 2014 and being ranked in the Sunday Times Virgin Fast track and the Investec Mid-Market 100.

It is a huge achievement for Animal Friends to be taking home these awards, against banks, building societies and other insurers across the entire financial sector.

Animal Friends Insurance was chosen by consumers for consistently having market-leading policies, outstanding customer service and a fantastic claims service.

Elaine Fairfax, Founder and Managing Director of Animal Friends said:” We are absolutely thrilled to receive these awards. 2014 was a big year for Animal Friends, and we collected a number of awards which all meant a lot to us. But to receive three awards that are based on both our technical quality and customer feedback makes this evening all the more rewarding. We do everything we can to ensure that we are giving our customers the very best service from every department, so to have our claims team recognised as the best in the insurance sector, and to be Highly Commended for our customer service for the second year running, shows that we are delivering that quality and are recognised across the whole financial sector.”

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Hello, fellow animal lovers! I’m Elena, and I take care of social media for Animal Friends Insurance. I’m here to share the latest on animal welfare, our charity work and pet care. I foster and adopt rabbits and have a rescue dog called Luna.