Popular questions
Pet insurance can be confusing.
Check out our A-Z glossary to make it easier to understand.
Can’t find what you are looking for?
We review our pet insurance FAQs regularly and are always adding content. If you are unable to find an answer to a question you have, please contact us or get in touch via our Live Chat facility.
If you’d like more information about Animal Friends Insurance, please go to our About us page.
Popular questions
Claims questions Policy questions Animal Friends questions
What’s a co-payment? Can I change my level of cover? What can I claim for? How do I change my address? How can I make a claim? How do I check if I am covered for treatment? How do I view my policy details online? Can you pay my vet directly? Can I change my Direct Debit date? Where can I find my policy number?
Policy questions Animal Friends questions
Can’t find what you are looking for?
We review our pet insurance FAQs regularly and are always adding content. If you are unable to find an answer to a question you have, please contact us or get in touch via our Live Chat facility.
If you’d like more information about Animal Friends Insurance, please go to our About us page.
