Popular questions
Pet insurance can be confusing.
Check out our A-Z glossary to make it easier to understand.
Can’t find what you are looking for?
We review our pet insurance FAQs regularly and are always adding content. If you are unable to find an answer to a question you have, please contact us or get in touch via our Live Chat facility.
If you’d like more information about Animal Friends Insurance, please go to our About us page.
Popular questions COVID-19 questions Animal Friends questions Claims questions Policy questions Joii questions
I am struggling to meet my monthly payments, what can you do? How can I make a claim? What’s a co-payment? Can I change my Direct Debit date? Can I change my level of cover? Why can't I log into my account? Can you pay my vet directly? How do I cancel my policy? How do I change my address? How do I check if I am covered for treatment?
Can’t find what you are looking for?
We review our pet insurance FAQs regularly and are always adding content. If you are unable to find an answer to a question you have, please contact us or get in touch via our Live Chat facility.
If you’d like more information about Animal Friends Insurance, please go to our About us page.
