Most asked
Pet insurance can be confusing.
Check out our A-Z glossary to make it easier to understand.
Most asked
What is Pawtal? What’s a co-payment? Can you pay my vet directly? Can I change my level of cover? I am struggling to meet my monthly payments, what can you do? How will my claim be paid? Can I change my Direct Debit date? How long to assess a claim? How do I change my address? How can I make a claim?
Can’t find what you are looking for?
We review our pet insurance FAQs regularly and are always adding content. If you are unable to find an answer to a question you have, please contact us or get in touch via our Live Chat facility.
If you’d like more information about Animal Friends Insurance, please go to our About us page.
