Most asked
Pet insurance can be confusing.
Check out our A-Z glossary to make it easier to understand.
Most asked
What is Pawtal? What’s a co-payment? Can you pay my vet directly? Can I change my level of cover? How will my claim be paid? How long to assess a claim? I am struggling to meet my monthly payments, what can you do? How do I change my address? Can I change my Direct Debit date? My pet has passed away, how do I cancel my policy?
Can’t find what you are looking for?
We review our pet insurance FAQs regularly and are always adding content. If you are unable to find an answer to a question you have, please contact us or get in touch via our Live Chat facility.
If you’d like more information about Animal Friends Insurance, please go to our About us page.
