AFI-FAQs | Animal Friends


Yes, we are authorised and regulated by the Financial Conduct Authority – FCA Number 307858 for non-advised insurance mediation activity.

Yes, at no extra cost! We offer an interest free Direct Debit option.

We will look to insure a pet from four weeks old with no upper age limit, meaning we can cover your pet from puppy or kittenhood for the rest of their lives.

We apply a 10% discount to your premium when you insure more than one pet with us. This applies to all policies except Accident-Only, Basic and Rider-Only.

You can view how we use and store data in our Data Protection and Privacy Statement in our Privacy Policy.

Cover for public liability will commence on the day you take out a policy, cover for injuries will start after 5 days and cover for illness begins after 14 days.

Lifetime cover means that an illness or condition is covered year after year up to a limit per condition that ‘refreshes’ annually upon renewal. Our lifetime options include our Super, Superior, Superior Plus and Prestige policies.

Time-Limited cover means that an illness or condition is covered for 365 days from the date the condition first manifested itself or up to the condition limit. Our Time-Limited options include our Basic, Basic Plus, Prime and Prime Plus policies.

Our Sales team will be happy to provide you with information on your options for payment. Give them a call on 03445570300

If you visit the Policy Wording & Key Facts section of our site you’ll be able to find information on every insurance policy were offer including policy benefits, benefit limits, as well as all terms and conditions related to each policy.

Animal Friends Pet Insurance offers a comprehensive range of policies for cats, dogs, horses, ponies and donkeys.

Red Sands Insurance Company (Europe) Limited (RSE). For the full protection of UK insurance customers RSE are members of the Association of British Insurers, The Financial Ombudsman Scheme and the Financial Services Compensation Scheme, so consumers are protected on all fronts. RSE were Licensed by the Gibraltar Financial Service Commission in January 2004.

We will insure the pet but we will exclude the pre-existing condition from the cover.