Most asked
Pet insurance can be confusing.
Check out our A-Z glossary to make it easier to understand.
Most asked
I am struggling to meet my monthly payments, what can you do? What’s a co-payment? Can you pay my vet directly? How can I make a claim? Can I change my level of cover? Can I change my Direct Debit date? Why can't I log into my account? How do I change my address? I'm worried that my claim won't be submitted in time due to COVID-19. What should I do? What can I claim for?
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We review our pet insurance FAQs regularly and are always adding content. If you are unable to find an answer to a question you have, please contact us or get in touch via our Live Chat facility.
If you’d like more information about Animal Friends Insurance, please go to our About us page.
