Most asked
Pet insurance can be confusing.
Check out our A-Z glossary to make it easier to understand.
Most asked
What is Pawtal? What’s a co-payment? Can I change my level of cover? Can you pay my vet directly? I am struggling to meet my monthly payments, what can you do? How long to assess a claim? How will my claim be paid? Can I change my Direct Debit date? How do I change my address? My pet has passed away, how do I cancel my policy?
Can’t find what you are looking for?
We review our pet insurance FAQs regularly and are always adding content. If you are unable to find an answer to a question you have, please contact us or get in touch via our Live Chat facility.
If you’d like more information about Animal Friends Insurance, please go to our About us page.
