Popular questions
Pet insurance can be confusing.
Check out our A-Z glossary to make it easier to understand.
Can’t find what you are looking for?
We review our pet insurance FAQs regularly and are always adding content. If you are unable to find an answer to a question you have, please contact us or get in touch via our Live Chat facility.
If you’d like more information about Animal Friends Insurance, please go to our About us page.
Popular questions
Claims questions Policy questions Animal Friends questions Joii questions
What’s a co-payment? Can I change my level of cover? How can I make a claim? Can I change my Direct Debit date? How do I check if I am covered for treatment? Why can't I log into my account? How do I change my address? How do I view my policy details online? Can you pay my vet directly? I'm worried that my claim won't be submitted in time due to COVID-19. What should I do?
Policy questions Animal Friends questions Joii questions
Can’t find what you are looking for?
We review our pet insurance FAQs regularly and are always adding content. If you are unable to find an answer to a question you have, please contact us or get in touch via our Live Chat facility.
If you’d like more information about Animal Friends Insurance, please go to our About us page.
