Here's some FAQs you may be interested in:
How do I renew my policy?
Can I cancel my policy once I have renewed?
Why is a price comparison website showing me a cheaper price for Animal Friends?
When can I change the excess on my policy?
Will my pet insurance price change over time?
What do I do if I want to change my level of cover?
How do I make a claim?
How do I make a complaint?
When can I claim if my pet dies or is put to sleep?
How do I access the 24/7 vet helpline?
How do I log into my online account?
How do I update my personal details and my pet’s information?
How do I find out about exclusions on my policy?
How do I refer a friend?
Pet insurance can be confusing.
Check out our A-Z of terms to make it easier to understand.