FAQs
Will the price of my insurance change over time?
Several factors are used to work out the price each year, including the age of your pet or horse, previous claims and the cost of vet fees. This means that your policy price is likely to increase at renewal even if you haven’t made a claim. There is no limit to how much your premium may increase each year, and the increase could be significant.
Received a renewal pack?
Here's some FAQs you may be interested in:
Can I cancel my policy once I have renewed?
Why is a price comparison website showing me a cheaper price for Animal Friends?
When can I change the excess on my policy?
Will my pet insurance price change over time?
What do I do if I want to change my level of cover?
When can I claim if my pet dies or is put to sleep?
How do I access the 24/7 vet helpline?
How do I log into my online account?
How do I update my personal details and my pet’s information?
Pet insurance terms explained
Pet insurance can be confusing.
Check out our A-Z of terms to make it easier to understand.