How do I renew my policy?

You will receive your renewal documents, including your new price and any changes to the terms and conditions of your cover, approximately three weeks before your policy renewal date. You must read all of your policy documents carefully to make sure the cover still meets your needs.
If you pay by monthly Direct Debit, OR you have paid annually on your credit card and agreed to Continuous Payment Authority (CPA), your policy will renew automatically unless you tell us otherwise.
If you have paid annually and not agreed to CPA then you will need to make a payment for your cover to continue. You can do this in your online account or by contacting us on 0344 557 0300, Monday to Friday, 9am to 5pm.

Pet insurance terms explained

Pet insurance can be confusing.

Check out our A-Z of terms to make it easier to understand.