FAQs

How do I find out about exclusions on my policy?

Please refer to your Policy Booklet for details about what is and isn’t covered. For information about any exclusions for your pet please see the details in your Policy Schedule.

My account

View your policy details and claim status online.

Received a renewal pack?

Here's some FAQs you may be interested in:

How do I renew my policy?

Can I cancel my policy once I have renewed?

Why is a price comparison website showing me a cheaper price for Animal Friends?

Will my pet insurance price change over time?

What do I do if I want to change my level of cover?

How do I make a claim?

How do I make a complaint?