FAQs
How do I update my personal details and my pet’s or horse’s information?
You can update your phone number and communication preferences using your online account. You can also register your pet or horse’s microchip number and save your pet or horse’s purchase receipt. For anything else, please contact us by phone or email.
Tel: 0344 557 0300 Email: info@animalfriends.co.uk
Free vet consultations
Available 24/7 for all cat and dog policies with Animal Friends.
Received a renewal pack?
Here's some FAQs you may be interested in:
Can I cancel my policy once I have renewed?
Why is a price comparison website showing me a cheaper price for Animal Friends?
When can I change the excess on my policy?
Will my pet insurance price change over time?
What do I do if I want to change my level of cover?
When can I claim if my pet dies or is put to sleep?
How do I access the 24/7 vet helpline?
How do I log into my online account?
How do I update my personal details and my pet’s information?
Pet insurance terms explained
Pet insurance can be confusing.
Check out our A-Z of terms to make it easier to understand.