Can I cancel my policy once I have renewed?
This policy is a 12-month contract of insurance that can be paid annually or monthly.
You can cancel your policy at any time by calling us on: 0344 557 0300, Monday to Friday, 9am to 5pm. You can also cancel by speaking to us on Live Chat or by emailing: firstname.lastname@example.org.
We cannot cancel a policy without the policyholder’s permission.
If you cancel your policy within 14 days of your policy start date and we haven’t paid a claim, we’ll give you a full refund. If you cancel after 14 days of your policy start date and we haven’t paid a claim, we’ll refund you for any time left on your policy.
If we’ve paid any claims for something that happened in this policy year, you must pay the remaining premiums for the rest of the policy year, which is shown in Your Schedule.
For more information about cancelling your policy, please see the 'Cancelling your policy' section of your Policy Booklet.
Received a renewal pack?
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