FAQs
How much has Animal Friends donated to animal charities?
We donate money to animal welfare charities on a regular basis, in fact we’ve donated over £8.5 million to date!
This is thanks to our wonderful policyholders; without them we wouldn’t be able to support the hundreds of worthy charities who benefit from our donations.
Received a renewal pack?
Here's some FAQs you may be interested in:
Can I cancel my policy once I have renewed?
Why is a price comparison website showing me a cheaper price for Animal Friends?
When can I change the excess on my policy?
Will my pet insurance price change over time?
What do I do if I want to change my level of cover?
When can I claim if my pet dies or is put to sleep?
How do I access the 24/7 vet helpline?
How do I log into my online account?
How do I update my personal details and my pet’s information?
Pet insurance terms explained
Pet insurance can be confusing.
Check out our A-Z of terms to make it easier to understand.