FAQs
How will you use and store my data?
Please view our Privacy Policy, which contains all the information about how we record, use and store your data.
We are subject to the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, which controls how we are allowed to use your data. This helps to ensure your protection.
Received a renewal pack?
Here's some FAQs you may be interested in:
Can I cancel my policy once I have renewed?
Why is a price comparison website showing me a cheaper price for Animal Friends?
When can I change the excess on my policy?
Will my pet insurance price change over time?
What do I do if I want to change my level of cover?
When can I claim if my pet dies or is put to sleep?
How do I access the 24/7 vet helpline?
How do I log into my online account?
How do I update my personal details and my pet’s information?
Pet insurance terms explained
Pet insurance can be confusing.
Check out our A-Z of terms to make it easier to understand.