FAQs
Who are your underwriters?
Policies which started before 27th February 2025 are underwritten by Red Sands Insurance Company (Europe) Limited (RSE).
Policies which start on or after 27th February 2025 are underwritten by Pinnacle Insurance plc.
If you are an existing customer, you can also refer to your policy documents which will provide further details.
Received a renewal pack?
Here's some FAQs you may be interested in:
Can I cancel my policy once I have renewed?
Why is a price comparison website showing me a cheaper price for Animal Friends?
When can I change the excess on my policy?
Will my pet insurance price change over time?
What do I do if I want to change my level of cover?
When can I claim if my pet dies or is put to sleep?
How do I access the 24/7 vet helpline?
How do I log into my online account?
How do I update my personal details and my pet’s information?
Pet insurance terms explained
Pet insurance can be confusing.
Check out our A-Z of terms to make it easier to understand.