FAQs
Who are your underwriters?
We are underwritten by Red Sands Insurance Company (Europe) Limited (RSE).
For the full protection of UK insurance customers RSE are members of the Association of British Insurers – this is in addition to the protection provided by the Financial Ombudsman Scheme and the Financial Services Compensation Scheme.
RSE were Licensed by the Gibraltar Financial Service Commission in January 2004.
Received a renewal pack?
Here's some FAQs you may be interested in:
Can I cancel my policy once I have renewed?
Why is a price comparison website showing me a cheaper price for Animal Friends?
When can I change the excess on my policy?
Will my pet insurance price change over time?
What do I do if I want to change my level of cover?
When can I claim if my pet dies or is put to sleep?
How do I access the 24/7 vet helpline?
How do I log into my online account?
How do I update my personal details and my pet’s information?
Pet insurance terms explained
Pet insurance can be confusing.
Check out our A-Z of terms to make it easier to understand.