FAQs
What types of policies do you offer for dogs and cats?
We have four different policy types for dogs and cats.
Our Accident Only policies provide cover for injuries sustained in an accidents.
Our Time Limited, Max Benefit and Lifetime policies cover injuries, illnesses and conditions, as well as having other benefits available such as cover for if your pet goes missing or is stolen (if you paid for them) or if your pet injures someone or damages their property.
These policies also have different levels of cover.
For dogs find out more about our Accident Only, Time Limited, Max Benefit and Lifetime policies.
For cats find out more about our Accident Only, Time Limited, Max Benefit and Lifetime policies.
Received a renewal pack?
Here's some FAQs you may be interested in:
Can I cancel my policy once I have renewed?
Why is a price comparison website showing me a cheaper price for Animal Friends?
When can I change the excess on my policy?
Will my pet insurance price change over time?
What do I do if I want to change my level of cover?
When can I claim if my pet dies or is put to sleep?
How do I access the 24/7 vet helpline?
How do I log into my online account?
How do I update my personal details and my pet’s information?
Pet insurance terms explained
Pet insurance can be confusing.
Check out our A-Z of terms to make it easier to understand.