FAQs

Will you apply exclusions to a new policy?

Pre-existing conditions aren't covered by this policy. We consider a condition to be pre-existing if it was first noticed before your policy start date or within the waiting period, whether they needed treatment previously or not. These conditions will be excluded from cover.

We'll also exclude any conditions or accidents that are claimed for on our Time Limited policies and Max Benefit policies once the benefit limit has been reached. 

Pet insurance terms explained

Pet insurance can be confusing.

Check out our A-Z of terms to make it easier to understand.