FAQs
Will you apply exclusions to a new policy?
Pre-existing conditions aren't covered by this policy. We consider a condition to be pre-existing if it was first noticed before your policy start date or within the waiting period, whether they needed treatment previously or not. These conditions will be excluded from cover.
We'll also exclude any conditions or accidents that are claimed for on our Time Limited policies and Max Benefit policies once the benefit limit has been reached.
Received a renewal pack?
Here's some FAQs you may be interested in:
Can I cancel my policy once I have renewed?
Why is a price comparison website showing me a cheaper price for Animal Friends?
When can I change the excess on my policy?
Will my pet insurance price change over time?
What do I do if I want to change my level of cover?
When can I claim if my pet dies or is put to sleep?
How do I access the 24/7 vet helpline?
How do I log into my online account?
How do I update my personal details and my pet’s information?
Pet insurance terms explained
Pet insurance can be confusing.
Check out our A-Z of terms to make it easier to understand.