FAQs

Will you continue to cover my pet even when they’re older?

Yes - Just like people, as your pet ages the chances of them needing medical treatment increases, meaning you’re more likely to claim on your policy. This means that your premiums may increase as your pet ages. To help us keep premiums as low as possible, when your dog turns 8 years of age, or your cat turns 10 years of age, a co-payment will apply to your policy from your next renewal date.

The co-payment is 20% and is paid by you each time you make a claim in addition to your excess. Full details can be found in Your Schedule and in your online account.

Additionally, for older pets, you may still be able to claim under Section B: If my pet dies or is put to sleep, if they pass away due to an accident. 

Pet insurance terms explained

Pet insurance can be confusing.

Check out our A-Z of terms to make it easier to understand.