What do I do if I want to change my level of cover?
If you want to change your level of cover, you can do this in your online account or by calling us on 0344 557 0300, Monday to Friday, 9am to 5pm.
Increasing your level of cover
You can increase your level of cover at renewal.
If your pet already has a condition, and you change to a policy with a higher limit, we’ll cover valid claims for this condition at your previous lower limit. This is true even if you haven’t yet made a claim or if you noticed something was wrong but your pet hasn't yet been to the vet.
You’ll be able to make claims at the higher limit for a new condition after 14 days and for new accidents after two days. You’ll still be able to make claims for new and existing conditions, within this 14-day period, but at your current lower limit. You’ll also be able to make claims for new and existing accidents, within the two-day period, but also at your current lower limit.
Decreasing your level of cover
You can decrease your level of cover at any time.
If you change to a policy with a lower limit, cover for new conditions and accidents will start straight away. Your new policy limit will apply to all new and existing claims.
Received a renewal pack?
Here's some FAQs you may be interested in: