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What is Pawtal?
24678Pawtal is our online claims system for vets and allows us to pay your vet directly. It is not designed for customers to use but only vets.
It is an online service that enables vets who have registered to submit a claim online directly to Animal Friends on your behalf, after taking a few details from you.
In many cases we’re able to pay successful claims on the same day they are submitted to us. This can mean a very fast response to the claim at the critical time when your pet needs immediate attention.
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Learn about Pawtal
Our online claims system for vets makes the claims process easier.
Learn about Pawtal
Our online claims system for vets makes the claims process easier.
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Claims questions
Pet insurance can be confusing.
Check out our A-Z glossary to make it easier to understand.
Popular questions COVID-19 questions Animal Friends questions Claims questions Policy questions Joii questions
What can I claim for? How long to claim back fees? How can I make a claim? How long to assess a claim? What is Pawtal? How will my claim be paid? Which claim form to use? What’s an excess? What’s a co-payment? When do I have to pay an excess? Can someone else talk to you on my behalf? Can you pay my vet directly? Will my premiums go up if I make a claim? What should I do if I’m unhappy with the outcome of a claim? Can I claim for complementary treatment? How do I check if I am covered for treatment? How do I know that my claim has been received? When do I have to pay a co-payment? My pet is missing. How can Animal Friends help? My pet has been missing for a long period of time – Should I cancel my policy? How can I check the status of my claim? The Joii app recommends going to an out of hours vet. Why have you not covered this charge? I'm worried that my claim won't be submitted in time due to COVID-19. What should I do? My pet has passed away, how do I cancel my policy? How do I claim online?
