Here to support you and your pets - business as usual at Animal Friends. To help us minimise any impact for our customers, we ask that you avoid where possible sending claims to us via post during this time unless absolutely necessary. Pawtal, our online claims system for vets, is still the fastest way to process a claim. Please speak to your vet to submit the claim at


What is Pawtal?


Pawtal is our online claims system for vets and allows us to pay your vet directly. It is not designed for customers to use but only vets.

It is an online service that enables vets who have registered to submit a claim online directly to Animal Friends on your behalf, after taking a few details from you.

In many cases we’re able to pay successful claims on the same day they are submitted to us. This can mean a very fast response to the claim at the critical time when your pet needs immediate attention.

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