We are carrying out essential maintenance to our IT systems on Sunday 8th December. During this time we won’t be able to answer queries and there will be no access to online policy information. You are still able to get an online quote and purchase a policy online. Thank you for your patience.


What is Pawtal?


Pawtal is our online claims system for vets and allows us to pay your vet directly. It is not designed for customers to use but only vets.

It is an online service that enables vets who have registered to submit a claim online directly to Animal Friends on your behalf, after taking a few details from you.

In many cases we’re able to pay successful claims on the same day they are submitted to us. This can mean a very fast response to the claim at the critical time when your pet needs immediate attention.

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