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How to claim your PupStart benefits

We’ve teamed up with Joii to ensure you’re fully equipped to give your puppy the best possible start in life. Here you can find out how to get the benefits of PupStart.

If you are are not yet an Animal Friends customer, find out about our insurance for puppies and how you too can get access to PupStart.

 

All our policies cover your puppy as they grow older.

 

T&C’s apply

How do I join PupStart?

When you take out an insurance policy with Animal Friends for a puppy under 12 months old, you will be automatically enrolled into the PupStart programme.

To access the free puppy clinics and vet video consultations, you will need to download the free Joii Pet Care app, available in the App Store or Google Play.

To be able to access your free 1-2-1 puppy clinics and training advice you need to download the free Joii Pet Care app from the App Store or Google Play and sign up as an Animal Friends customer. When you sign up, the details that you enter on the app must match the details we have on our records. If they don’t, please call us on 0344 557 0300 to check our records are up to date.

Once you have signed up and are in the app, select 'Health Clinics' from the home page and select 'Puppy Clinic'. You will then be connected with a nurse where you can discuss any issues or questions you may have.

Joii veterinary nurses recommend that you attend your first puppy clinic as soon as you take out a policy with us.

When you take out an insurance policy for your puppy with us, we'll automatically email you with details of how you can join the next first aid course.

if you have not received your email within 2 weeks of joining Animal Friends, please email us at info@animalfriends.co.uk.

Remember to check any spam folders within your email account.

To be able to speak to a Joii vet you’ll need to download the free Joii Pet Care app through the App Store or Google Play and sign up as an Animal Friends customer.

You’ll then be able to call a vet whenever you might need to, day or night, by selecting 'Call a vet' from the app home page.

The veterinary nurses at Joii will show you how to redeem your free flea and tick treatment, during your puppy clinic.

To have your first puppy clinic, if you haven't done so already, download the Joii Pet Care app through the App store or Google Play and sign up as an Animal Friends customer.

From the home screen, choose 'Health Clinics' and select 'Puppy Clinic'.

When you take out an insurance policy for your puppy with us, we'll automatically email you with expert advice, relevant to your puppy's age.

If you have not received any emails within 2 weeks of joining Animal Friends, please email us at info@animalfriends.co.uk.

Remember to check any spam folders within your email account.

Alternatively, you can find all of our puppy-related blogs and articles in our Puppy Hub.

You can opt out of the PupStart programme at any time by clicking the link at the bottom of any PupStart email.

If you haven't done so already, download the Joii Pet Care app through the App store or Google Play and sign up as an Animal Friends customer.

Once in the app, select ''Check Symptoms' on the home page and choose the main issue causing concern. You’ll then be asked to answer some questions based on your puppy’s condition.

Once you join PupStart and have your first puppy clinic with a Joii nurse, you’ll automatically be entered into a prize draw for the month that month.

You are only entered once per policy and the winner will be contacted at the end of each month via email.

Full competition terms and conditions are available.

Would you like to know more?

If you have any further PupStart queries, please read our PupStart terms and conditions or call us on 0344 557 0300.

You can opt out of our PupStart programme at any time by clicking the link at the bottom of any PupStart email.